two weeks ago
Let's work out how we handle critical customer feedback …
Here is a proposal in three steps …
today
Which chat was that in again?
The result was good. It just can't be found anymore.
An AI can answer any question. Which answer counts for your team gets lost today.
OrivelaIQ is the place that keeps what counts for your team, why it counts and what you are working on right now – for people and for every AI you use.
Sound familiar?
The work was good. And then it sits in a chat.
new chat
Hi! What can I help you with?
Last week we decided that …
I don't have access to earlier conversations. Can you give me the context?
Every new chat starts from zero. You explain everything again.
colleague, different tool, different day
How do we handle critical customer feedback?
Align internally first, then reply with commitment.
your answer was: react personally right away
Two answers, both convincing. Which one counts for your team?
The AI always sounds equally certain – whether it knows your state or is guessing.
The real problem
Two things get lost. And faster all the time.
What counts.
Three approaches, all plausible. The folder shows all three. Search finds all three. The AI summarises all three. But nobody has settled which one counts.
More information does not create authority. What counts is a decision, not a search result.
Why it counts.
In six months someone asks: “Why do we actually do it this way?” The answer was in a chat, in a meeting, in someone's head.
Without the reasoning, a rule is all that remains – one nobody can explain and nobody dares to change.
A concept used to take weeks – and people checked it along the way. Today the AI delivers it in minutes. Whoever checks can no longer keep up.So the point now is not to use less AI, but to keep what of it counts for your team.
The idea
OrivelaIQ is the one place that states what counts for your team, why it counts and what you are working on – readable for people and for every AI you use.
Knowledge
The maintained state
What counts for your team – readable, findable, in one place. Not a chat, not a folder with ten versions.
Work
What is being clarified
Questions, insights, proposals – including those from the AI. They stay with the relevant knowledge without silently changing it.
Connected
Your AI reads both
A new chat doesn't start from zero, it starts from your state. And an AI suggestion becomes a contribution, not a silent change.
And where does the state live? In OrivelaIQ Home – one click at OrivelaIQ, your AI writes along – or in your own GitHub. Both work.
An example in eight steps
How do we handle critical customer feedback?
MMia asks her AI
React personally right away, then align internally.
Ms Bergeris unhappy and expects a response
JJonas asks his AI
Align internally first, then reply with commitment.
One shared place
React personally right away, then align internally.
not yet decided
Align internally first, then reply with commitment.
not yet decided
Confirm receipt, reply within 48 hours.
not yet decided
Confirm right away, reply within 24 hours.
not yet decided
Same question, two answers. Both sound certain. Mia and Jonas both want to do the right thing – they just don't know what counts for their team.
- Same question, two answers – both sound certain, nobody knows what counts.
- The team actually has three approaches, each plausible.
- All three in one place: now both get the same answer. Whether it counts, still nobody knows.
- The team decides: 48 hours. The others aren't wrong – they simply don't apply, and they stay visible.
- Six months later someone asks “why, actually?” – the reasoning hangs on the state.
- New input arrives, including from the AI. None of it changes the approach by itself.
- After discussion and decision a new state counts: 24 hours. The input has become the reasoning.
- Weeks later, the same case: Mia, Jonas and their AIs work from the same state that counts.
What it feels like
Your next chat starts from your state – not from zero.
What is our current approach to critical customer feedback?
According to your state in force: Confirm right away, reply within 24 hours. Decided by the team in March, after a new policy and the February escalation were discussed.in force · with reasoning
Still open in the topic: whether this also applies to partner customers – a question from Jonas, two weeks old.not yet decided
I have an idea: for partners, always the account owner in person.
I'll record that as a contribution in the topic, linked to the open question. The state in force only changes once you decide.recorded as a contribution
Illustration – the exact wording depends on your AI.
No restart
Whatever chat, tool or model: the AI starts from what counts for your team.
The reasoning comes along
Not just the rule, but why it counts, who decided – and what is currently open about it.
Suggestions become contributions
A good idea from the chat isn't lost. It lands in the topic – and changes nothing until you decide.
OrivelaIQ Home
A state needs a place – and someone to write it down.
So far this has been about what counts and why. But decided is not yet written down. OrivelaIQ Home – Home for short – is the place where your state lives, and the answer to three questions it otherwise hangs on.
Where does our state live?
OtherwiseScattered across documents and chats – or you first build a source with GitHub.
With HomeOne click: the place is there, your workspace comes with it.
Who writes decisions down?
OtherwiseSomeone, sometime – usually nobody. The article goes stale, the decision stays in the chat.
With HomeYour AI, on one sentence – straight into the article.
And when the AI writes?
OtherwiseThen it is simply there – checked or not. That makes it risky to let an AI near your source.
With HomeIt writes into the working edition. It counts only when a person replaces the fixed state.
Write today's decision into our article on customer feedback.
Done – section “Partner customers” added to the working edition, referring to the decision in the topic. It counts as soon as you replace the fixed state.written · not yet released
Illustration – the wording depends on your AI.
That is how a good conversation becomes an article that stays – for everyone and for every other AI you use. And it remains your source: you can take it with you at any time.
Home is here in its first stage: text articles, one owner, a write tool for the AI – also with the free Claude tier. Graphics, translations and co-authors follow. Home is an option: your own GitHub remains equally usable.
Honestly
What works today. What it deliberately doesn't do. What's coming.
Available today
- Read knowledge from your own sourcesWorkspaces, navigation, search, multiple languages
- Two reading statesOne fixed state everyone can rely on – and a working edition that moves on
- Foundations visibleWhat a piece of content rests on – and what it grounds in turn
- Feedback with answer and evidenceOn the paragraph, answers also from outside, decision, verification
- Continue work togetherTopics with entries, decisions, links to knowledge
- See open work right on the articleWhat is currently being clarified about a piece of content
- Connect your AIReading and authorised contribution through a personal connection
- OrivelaIQ Home: the source your AI writesOne click at OrivelaIQ, no technical work – the AI writes with its own approval, you release (first stage)
Deliberately not
- Doesn't decide what is rightWhat counts remains a decision made by people
- Doesn't rewrite your source behind your backMaintenance stays accountable – an AI writes only with its own approval, and it counts only after you release it
- Doesn't replace chat, mail or meeting toolsWork wherever you like – OrivelaIQ keeps the result
- Doesn't make answers automatically rightThe AI starts from the state; checking remains your job
In progress
- The whole path as its own viewContributions, decisions and changes to a state, visible end to end
- Home, next stagesGraphics, interactive content, translations and co-authors in Home too
No magic. A place where decisions stay.
Who it is for
For one person sharing their knowledge deliberately. For a team. For a company.
Individuals
From your own knowledge to shared knowledge
You have a topic you are good at and have kept it for yourself so far – in notes, documents, chats. Now others should work with it: colleagues, clients, your AI. No longer just personal knowledge management, but sharing deliberately without giving up control.
- Your Home with one click – no technical work
- Your AI writes to it, you release
- Invite readers, feedback arrives in the right place
Small groups and teams
One state that counts – for everyone
Several people work on the same knowledge, with different tools and different AIs. What is missing is one place where it is settled what counts, and a second where what is still open gets clarified.
- Roles: read, contribute, take responsibility
- A fixed state for everyone, a working edition for the team
- Topics with decisions that stay
Companies
Many areas, many languages, many agents
Several workspaces with their own permissions, content from different sources, translations with reviewed status – and AI systems that should contribute by the rules without anyone losing control.
- Feedback with answer, decision and evidence
- Translations with status and currency
- Public rules for agents, every connection revocable
When it pays off – and when a good wiki is enough.
Worth it when …
- you work with AI regularly and want to reuse the results
- your knowledge keeps changing – through experience, policies, feedback
- several people or several AI systems keep working on the same topic
- you often hear: “So which version counts now?”
A well-kept wiki is enough when …
- you mainly want to file and look things up
- content rarely changes and ownership is clear
- AI helps occasionally but doesn't produce results that should last
Knowledge to think further
From a single result to shared knowledge.
Personal
What is personal knowledge management?
Selecting, placing and reusing insights – an introduction.
Read the article → SharingFrom personal to shared knowledge
Why a shared note isn't enough – and what carries the transition.
Read the article → TogetherWhat is collaborative knowledge management?
Understanding, using and developing together – more than a shared folder.
Read the article → AIAI answers and subject-matter authority
A plausible answer is not yet knowledge that counts. Where the difference lies.
Read the article →The next step
We start with a real topic.
- 1You name a topic.
One where it's unclear today what counts – or where you explain everything to the AI every single time.
- 2We set up the state together.
With what already exists: your best chat, your latest document. Open points go into the topic.
- 3You connect your AI and ask it the question.
And notice in the first answer whether it makes the difference.
An AI can answer any question.
Which answer counts is your decision.
From now on, it stays.
Your effort: one hour and one topic. We take care of the setup. OrivelaIQ is currently available by conversation only – write to us with the topic you would start with.